Terms & conditions

Terms & Conditions

Our Terms and Conditions - updated on May 21, 2025.

Please read these terms and conditions carefully before using the OfficeMax online platform.

The online platform www.omax.ro belongs to OFFICE MAX SRL, a Romanian legal entity, with its registered office, fiscal headquarters, offices, and billing address at Str. Siret no. 95, Sector 1, Bucharest, 012152, registered with the Trade Register under no. J1998007425403, fiscal registration code RO10839469, OSS VAT RO10839469.

Definitions

“Omax” = OFFICE MAX SRL, RO10839469, owner of the shop and website www.omax.ro

“Client” = legal entity or individual who has placed and paid for at least one order on www.omax.ro “Consumer” = individual who consumes for personal use.

“platform”, “OfficeMax”, “online stores”, “webshop” = www.omax.ro and related pages.

Preamble

These are the Terms and Conditions that govern the use of the OfficeMax online platform and the agreement operating between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the OfficeMax online platform.

Access to and use of the OfficeMax online platform is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the OfficeMax online platform.

By accessing or using the OfficeMax online platform, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, please do not access the OfficeMax online platform.

By accessing, you declare that you are 18 years old. Omax does not allow persons under 18 to purchase products from the OfficeMax online platform.

Your access to and use of the OfficeMax online platform is also conditioned on Your acceptance of and compliance with the Company’s Privacy Policy and terms of use.

Our Privacy Policy describes our policies and procedures on the collection, use, and disclosure of Your personal information when You use the OfficeMax online platform or the Website and tells You about Your privacy rights and how the law protects You.

Please read Our Privacy Policy carefully before using the OfficeMax online platform.

User Accounts

When You create an account with the OfficeMax online platform, You must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on the OfficeMax online platform and retention of shipping and a processing fee for undelivered orders due to user-related reasons (incorrect address, refusal of receipt, refusal to pick up from locker (if applicable)).

You are responsible for safeguarding the password that You use to access the services present on omax.ro and for any activities or actions under Your password.

You agree not to disclose Your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity, which is not legally available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization.

Please do not use indecipherable data or a name that is otherwise offensive, vulgar, or obscene. In this case, new user accounts that cannot be attributed to a person will be canceled by the online store's internal monitoring.

Copyright Policy

Intellectual Property

The entire content of OfficeMax (including photos, texts, design and personalization elements, media files, etc.), its features, and functionality are and will remain the exclusive property of the Company and its suppliers and are protected by copyright, trademark, and other applicable laws.

Our trademarks and trade dress may not be used in connection with any product or service without the Company's prior written consent.

Intellectual Property Infringement

We respect the intellectual property rights of others. Our policy is to respond to any claim that Content posted on the OfficeMax online platform infringes a copyright or other intellectual property infringement of any person.

If You are a copyright owner or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the OfficeMax online platform, You must submit Your notification in writing to the email address reclamatii@officemax.ro and include in Your notification a detailed description of the alleged infringement.

In the event that You have falsely declared that any Content infringes Your copyright, You may be held liable for damages (including costs and attorneys' fees).

Notification for Copyright Infringement Claims

You may submit a notification, providing the following information in writing:

    • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
    • A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
    • Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
    • Your address, telephone number, and email address.
    • A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
    • A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

Upon receipt of a notification containing the requested data, the Company will take any action, at its sole discretion, that it deems appropriate, including removing the contested content from the omax.ro online platform.

Placing Product Orders

By placing an order for products through the OfficeMax online platform, You warrant that You are legally capable of entering into binding contracts for the entity You are ordering for (company or person).

The order placed online represents a contract between the parties.

Information About You

If You wish to place an order for products available on the OfficeMax online platform, You may be asked to supply certain information relevant to Your Order, including, without limitation, Your name, email address, phone number, credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that:

(i) You have the legal right to use any credit or debit card or other payment method in connection with any Order; and that (ii) the information You supply to us is true, correct, and complete.

By submitting such information, You grant us the right to provide these details to third parties who process payments for the purpose of facilitating the completion of Your Order, as well as to couriers for the purpose of delivering Your Order or to other third parties required by Romanian and European legislation, as the case may be.

Order Confirmation

Upon transmission of an order, the system issues a confirmation that this order has been registered in the system.

For confirmation of product availability in the registered order and their delivery time, you will receive all information by phone or email, from which point the order is considered confirmed.

Order Cancellation

We reserve the right to refuse or cancel Your order at any time for certain reasons including, but not limited to:

  • Product availability
  • Errors in the description or prices of products (catalogs and automatic feeds)
  • Errors in Your order
  • Non-collection of the full value of the order, shipping costs, as applicable
  • Identification of a high return/non-receipt risk for the parcel
  • Beneficiary verification, sanctions

We reserve the right to refuse or cancel Your order if fraud or an unauthorized, malicious, or illegal transaction is suspected.

In the case of a fraudulent order, marked as risky by the payment processor, for which there is no response from the email and phone number from which the order was placed for confirmation, or, in the case of canceling an order that caused payment processing fees and shipping costs and the products are returned for reasons not related to the products or our performance, we reserve the legitimate right to retain the payment processing fees and shipping costs from the refunded amount.

Your Order Cancellation Rights

Products You purchase can only be returned or refunded in accordance with applicable legal provisions and the Return Policy present on https://omax.ro.

Consumer's Right of Withdrawal

The consumer benefits from a period of 14 days to withdraw from a distance contract or an off-premises contract, in accordance with art. 9 of G.E.O. no. 34/2014.

The following situations are exceptions to the right of withdrawal, in accordance with art. 16 of G.E.O. no. 34/2014:

    1. service contracts after the complete performance of the services and, if the contract gives rise to a payment obligation for the consumer, if the performance has begun with the consumer's express prior consent and after the consumer has confirmed that he has taken note of the fact that he will lose his right of withdrawal after the complete performance of the contract by the professional;
    2. the supply of products or services whose price depends on fluctuations in the financial market that the professional cannot control and which may occur during the withdrawal period;
    3. the supply of products made to the consumer's specifications or clearly personalized;
    4. the supply of products that are liable to deteriorate or expire rapidly;
    5. the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed by the consumer;
    6. the supply of products which are, after delivery, according to their nature, inseparably mixed with other items;
    7. contracts in which the consumer has specifically requested the professional to visit him for the purpose of carrying out urgent repairs or maintenance work. If, on the occasion of such a visit, the professional provides other services than those expressly requested by the consumer or supplies products other than the indispensable spare parts for carrying out the maintenance or repair work, the right of withdrawal applies to those additional services or products;
    8. the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
    9. the supply of newspapers, periodicals, and magazines, with the exception of subscription contracts for the supply of such publications;
    10. contracts concluded at a public auction;
    11. the supply of digital content which is not supplied on a tangible medium if the performance has begun and, in the case where the contract gives rise to a payment obligation for the consumer, on the conditions that: (i) the consumer has given his express prior consent to the beginning of the performance during the withdrawal period; (i) the consumer has given his express prior consent to the beginning of the performance during the withdrawal period; (ii) the consumer has confirmed that he has taken note of the fact that he will lose his right of withdrawal as a result; (iii) the professional has provided the confirmation of the conclusion of the contract, in accordance with art. 7 para. (2) or art. 8 para. (7).

Also consult the return policy on the website.

Product Warranty Granted to Consumers

Applicable legal provisions are in force, namely G.E.O. no. 140/2021 regarding certain aspects of goods sales contracts.

Consumables do not benefit from a commercial warranty unless explicitly stated in the order confirmation.

Equipment is automatically accompanied by the manufacturer's warranty according to the localization/regionalization for Romania as per the manufacturer's setup available in public resources.

Availability, Errors, and Inaccuracies

We are constantly updating our product offerings on the OfficeMax online platform. Products available on the OfficeMax online platform may be mispriced, inaccurately described, or unavailable, and we may experience delays in updating information regarding our Products on the OfficeMax online platform and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Product images are for informational purposes and may contain accessories not included in the standard product package or may differ in certain ways (color, appearance, etc.). Technical specifications, displayed prices, and stocks do not constitute a contractual obligation and may be modified without prior notice.

Products are updated automatically (product catalogs with characteristics posted by manufacturers, e.g., icecat.biz, distribution lists) or manually.

Throughout this process, automatic or manual errors are possible.

We are available for confirmation and verification 5 days out of 7, from 9:00 to 17:00 at  shop@officemax.ro so that you can have the best shopping experience.

Transfer of Ownership

The transfer of ownership of the ordered goods will occur only at the time and under the condition of full payment for the ordered products. Any resale of the goods by You occurring before payment of the price due to Office Max is null and void.

Pricing Policy

All information provided by Office Max used for describing products, characteristics, and weight, prices, product stocks, and/or services available on the site (static/dynamic images/multimedia presentations/links to other sites, etc.) do not represent a contractual obligation on the part of Office Max, these being for presentation purposes. Office Max may withdraw an offer of products or modify it at any time, until the order is placed, without owing damages or other penalties to any potential client.

Displayed prices include VAT.

Quoted prices may be revised by Office Max after acceptance of an order if any event affecting delivery occurs, caused by government actions, variations in customs duties, environmental taxes, packaging, batteries, increased transport/fuel taxes, higher exchange rate costs than the average variation of the last calendar year, and any other aspect that cannot be reasonably controlled or anticipated by Office Max. In this case, you will have the right to cancel the order. We will not add unknown costs to your account.

Payments

Payment can be made through various payment methods available to us, such as Visa cards, MasterCard, online payment methods (Shopify Payments, for example), or, for contracted clients, by deferred payment.

In the case of online card payments, Office Max is not/cannot be held responsible for any other additional costs incurred by the client, including but not limited to currency conversion fees applied by the issuing bank of the card, if the issuing currency differs from RON. Responsibility for this action rests solely with the Client.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your order.

Promotions

Any promotions made available through the OfficeMax online platform may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Your Feedback to Us

By using https://omax.ro, you confirm that you assign all rights, titles, and interests in any feedback you provide to the Company (in the Reviews section or otherwise). If, for any reason, such assignment is ineffective, you agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, and exploit such feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

Omax has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Omax shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

Omax may unilaterally terminate the contract and automatically cancel the order placed by the Client, even without prior notice to the Client, without any subsequent obligation of one party to the other or without either party being able to claim damages from the other in the following cases:

    • the Client's activity on the site may and/or cause damage of any nature to Omax;
    • for other objective reasons;
    • non-acceptance by the Client's card-issuing bank of the transaction, in the case of online payment;
  • invalidation of the transaction by the card processor agreed by Omax, in the case of online payment.

Upon termination of the contract, Your right to use the OfficeMax online platform will cease immediately. If You wish to terminate Your account, You may simply discontinue using the OfficeMax online platform.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Conditions and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the OfficeMax online platform.

To the maximum extent permitted by applicable law, in no event shall Omax or its suppliers be liable for any special, incidental, direct, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms and Conditions), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

"AS IS" and "AS AVAILABLE"

The products are provided to You "AS IS" and "AS AVAILABLE". The Company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the products will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

The exclusions and limitations set forth in this section will apply to the greatest extent possible under applicable law.

Personal Data Processing

Please review the Privacy Policy regarding the processing of personal data, which is part of these Terms and Conditions - https://omax.ro/en/pages/gdpr

Use of Cookies

Please review the Cookie Policy, which is part of these Terms and Conditions - https://omax.ro/en/pages/politica-cookie.

Force Majeure and Fortuitous Event

Force majeure is any external event, unpredictable, absolutely invincible, and unavoidable. A fortuitous event is an event that cannot be foreseen or prevented by the person who would have been called to account if the event had not occurred.

Except in cases where they have not expressly provided otherwise, neither party to a concluded contract, which is still ongoing, shall be liable for the non-execution within the term and/or in a proper manner, totally or partially, of any of the obligations incumbent upon it based on the contract, if the non-execution of the respective obligation was caused by a force majeure event.

The party or the legal representative of the party invoking the aforementioned event is obliged to notify the other party immediately and completely of its occurrence and to take all available measures to limit the consequences of the respective event.

The party or the legal representative of the party invoking the aforementioned event is exonerated from this obligation only if the event lasts longer than 20 days and prevents them from completing it.

If within 30 days from its occurrence, the respective event does not cease, each party will have the right to notify the other party of the termination of this contract by full right without either of them being able to claim damages from the other.

Governing Law

The applicable laws of Romania from the fiscal headquarters of OFFICE MAX SRL in Sector 1, Bucharest, Str. Ocna Sibiului 50-58, Casa A10, Bucharest 1 govern these Terms and Your use of the Office Max online platform.

Dispute Resolution

If You have any concern or dispute about the OfficeMax online platform, You agree to first try to resolve the dispute informally by contacting Office Max Srl. Email address for complaints: reclamatii@officemax.ro

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Changes to These Terms and Conditions

Office Max reserves the right, at our sole discretion, to modify or replace these Terms at any time. Office Max also reserves the right to make any kind of changes to the website/its structure/service and any content without prior notification of the Member or Client.

The revised Terms will contain the date on which they were modified.

By continuing to access or use the OfficeMax online platform after these revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, You have the right to stop using the website and the OfficeMax online platform.

If you have any questions about these Terms and Conditions, you can contact us in writing:

We prefer written correspondence to ensure the traceability of your request and the response received from our team.