Product warranty

PRODUCT WARRANTY POLICY AND PROCEDURES

OFFICE MAX provides warranty services in accordance with applicable Romanian legislation, with the help of its service units or authorized service units of partners or manufacturers, as appropriate. Clear details regarding these warranties are provided by the product warranty certificates. Some products may have different warranty periods for certain components of the product (for example, the laptop battery warranty will be shorter than the laptop warranty).

Legal Entities
The warranty is stated on the invoice or on a warranty certificate separate from the invoice, depending on the specific procedures of each manufacturer.
In the case of warranty certificates issued by Office Max, the warranty period is a minimum of 3 months (parts, labor), a maximum of 60 months for durable goods, as applicable. The deadline for bringing products into conformity is a maximum of 30 days.
In the case of warranty certificates issued by the manufacturer, the conditions for granting warranties may vary depending on the manufacturer and are established in their commercial policies and publicly available sources, at the disposal of customers.

Individuals
Products sold through OfficeMax benefit from the commercial warranty and the legal warranty of conformity, according to Government Emergency Ordinance no. 34/2014 and Law no. 449/2003.

The downtime due to non-conformity appearing within the warranty period extends the legal warranty of conformity and the commercial warranty, and runs, as applicable, from the moment the non-conformity of the product was brought to the seller's attention or from the moment the product was presented to the seller/service unit until the product is brought into normal working condition and, respectively, written notification for product pick-up or effective delivery of the product to the consumer.

Durable goods that replace defective products within the warranty period will take over the warranty period of the original product plus the time required for product exchange/repair.

Durable goods found to be defective within the legal warranty of conformity, when they cannot be repaired or when the cumulative non-functioning time due to defects appearing within the legal warranty of conformity exceeds 10% of this period, at the consumer's request, will be replaced by the seller or the seller will refund the equivalent value of the respective product to the consumer.

The maximum resolution period is 15 calendar days from the date the buyer, as appropriate, notified the seller of the product's non-conformity and delivered the product to the seller or the person designated by the seller based on a delivery-receipt document.

If the Client claims the product's non-conformity and this is confirmed by OFFICE MAX, the Client has the right to request, as a remedial measure, primarily the repair of the product or the replacement of the product, in each case without payment, unless the measure is impossible or disproportionate.

A measure is considered disproportionate if it imposes unreasonable costs on OFFICE MAX compared to the other remedial measure, taking into account the value the products would have had if there had been no non-conformity, the importance of the non-conformity, or if the other remedial measure could be carried out without significant inconvenience to the Client.

The remedial measure will be implemented only if, following the verification of the product whose non-conformity is claimed by the Client, OFFICE MAX ascertains that the defect exists and that the client's request is well-founded.

No warranty is provided for consumables. For example: batteries, accumulators, accessories, protective films, .... However, the manufacturer's commercial warranty is transferred to the Client where and if available.

The product must be accompanied by:

• The original Warranty Certificate issued by the manufacturer, for brands that issue such certificates

• the number of the service acceptance form (FAS) allocated after completing the Service Request

Products requiring warranty service can be shipped with FAS number to the address:

The following are not covered by the warranty:
1. Defects and damages caused by improper storage, handling, damage, incorrect connection, or faulty operation and maintenance of equipment by the beneficiary;
2. Defects and damages caused by electrical, mechanical, chemical, or atmospheric factors that are outside the limits specified in the equipment's technical characteristics provided by the manufacturer and in the operating instructions;
3. Use of the product in applications requiring performance and qualities other than those offered by the class and purpose for which this product is intended or outside technical specifications;
4. Use of the product in unsuitable conditions (e.g., incorrect power supply voltage, non-existent or faulty grounding, impact of shocks, vibrations, blows or other forms of physical abuse, use of the product in unsuitable environmental conditions – actions of chemicals, pollutants, smoke, dust or humidity, product damage caused by bad weather or natural disasters);
5. Connection of the equipment to an electrical network with frequent power interruptions or with an inappropriate power supply voltage;
6. Connection of the equipment to improvised sockets or multiple extensions;
7. Intervention on the equipment by unauthorized persons by the seller or manufacturer;
8. Breaking of seals, identification labels, or erasure of serial numbers;
9. Defects and damages caused by force majeure, fortuitous event;

OFFICE MAX is not responsible for any incompatibilities that may arise between subassemblies supplied by the seller and products purchased by the beneficiary from other suppliers.

In the event of an authorized service network by the manufacturer on national territory, the service conditions will be those stated by the manufacturer (e.g.: Apple, HP, DELL, ...).

The product will be repaired or replaced if the conditions in the warranty certificate publicly declared by the manufacturer for Romania have been met, the customer has followed the steps to report the service incident and has followed the instructions received from Office Max service.

We do not assume the obligation to provide warranty for products that have been sent for service by courier companies other than those agreed upon by Office Max and/or are not accompanied by the service acceptance form (FAS) received after the Service Request.

Office Max reserves the right not to be liable for:
- the duration of the service procedure and the condition of products delivered by courier companies other than those agreed upon;
- products shipped without the FAS number written on the AWB;
- products damaged during transport due to improper packaging, this implies packaging and protecting the product so that it arrives at service in the condition indicated in the service request initiated by the client.

ATTENTION!
Products should only be sent for service if you have completed the Service Request form and received the FAS number (service acceptance form) in return.

Within 10 working hours, you will receive the document representing the FAS. Do not ship products without FAS. 80% of reported service incidents are easily resolvable without moving the product.

Product warranty is non-transferable.

The serial number of the products must match those delivered.

OFFICE MAX has a contractual obligation exclusively towards the holder of the purchase order (legal entity or natural person). In this regard, we will only accept warranty incidents from email addresses registered on orders placed on www.omax.ro and only for products delivered by us.

This allows us to allocate more time and improve our services for our customers and to combat unfortunate events specific to the current online environment.

If you have a commercial contract with other warranty conditions with us (SICAP, corporate), it supersedes these warranty conditions.

21.05.2025